Delivery & Shipping Policy

Free Shipping

Unlike many other web sites that have special rules and lots of conditions, TheWinterJacket offers free shipping on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. TheWinterJacket understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

Delivery Timelines

Each order will be processed within 1 to 2 business days. Most in-stock items will arrive on your doorstep between 3 to7 business days after receiving your order depending on where you are located.

We accept and ship orders to all countries world wide.

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.

Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer's responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you to follow up with courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery on a different address, customer will have to contact respected courier company for further actions or a solution

Once the payment is received, the customer will be notified via email of order confirmation.

 

Have questions?

The Winter Jacket Team is happy to help!

Email us at : contact@thewinterjacket.com