Return Instructions

If you wish to return an item to The Winter Jacket, please follow the instructions below within 30 days of delivery.

1. Pack the item(s) securely in the original product packaging. All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact the customer support.


2. Send the return package to the following address,

please include your order details slip with the item(s)..

The Winter Jacket,

Address: 85 Great Portland Street First Floor London

Postal Code: W1W 7LT

Phone: +447458935191

3. Package should be shipped pre-paid through a traceable method like Royal Mail or any Insured Parcel Post.

  • Customers have to bear charges for shipping back the item to us. Shipping and Handling costs and other charges are non-refundable. We cannot accept COD deliveries.
  • You must provide correct Return Tracking number in order to get your return successfully processed.
  • Regular products can be returned for refund, exchange or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.
  • Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. In case of refund, it will be issued within 7 days. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.



Have questions?

The Winter Jacket Team is happy to help!

Email us at : contact@thewinterjacket.com